The guarantees, in writing

abcsites.ai · Effective 6 October 2026

Changes you type go live within 1 hour

Changes you type go live within 1 hour, day or night. Miss it and that month is on us.

• What it covers. A change you type into your account — in the Studio or your portal — that our system makes on its own: words, photos, colours, your phone number, hours, services, prices and sections of your site. If our system passes a typed change to a person because it could not make it itself, it is still covered: that is our miss, not a bigger job.
• What it does not cover. Bigger jobs a person does: new pages, redesigns, and anything that goes to your account manager as a job rather than as a typed change. On Business System most are done within 1 business day, and on Growth System your bigger jobs go first. There is no guarantee on that work. On Site, the 5 changes a month your plan includes are covered; a change past those 5 is still made, but it is not on the clock.
• Paid plans, and an account to type in. The guarantee is for paid plans, and for changes you type into your account. If you have no account, you email your change to help@abcsites.ai and we make it as quickly as we can, but it is not on the 1-hour clock and carries no credit. The free website has 3 changes a month, which you ask us for by email: we make them as quickly as we can, but they are not on the 1-hour clock and carry no credit, because a free website has no price to credit.
• The clock. It runs from the moment you send the typed change to the moment it is live on your site.
• What you get if we miss. A credit equal to that month's price for your plan (on a yearly plan, one twelfth of the yearly price), applied automatically to your next invoice. You do not have to notice it, ask for it or argue about it. It is one credit per customer per month, however many changes miss in that month. The posting guarantees below use the same credit, so in any one month you get one credit in all, never two.

We post every day on Facebook and Instagram

We post every day on Facebook and Instagram. Miss a day and that month is free.

This is the Growth guarantee. It covers Growth Posting, Drop & Post and Drop & Post + Ads. It does not cover the free website or the AI Content add-on on its own.

• A posted day. A posted day is a calendar day in US Eastern time on which we publish a new post on your Facebook Page and on your Instagram account. A new post is one we publish that day: a reshare of an old post does not count, and neither does a Story. Posting to TikTok and YouTube Shorts is part of Drop & Post, but the guarantee counts Facebook and Instagram.
• When it starts. The guarantee starts with the first full week after your plan starts, and only once your Facebook Page and your Instagram account are connected to us. We send you the steps. Until they are connected we cannot post, and no day is missed.
• Days without photos. On Growth Posting we post from the photos you send us. A day on which you have sent us no photo we can use is not a missed day, and there is no minimum number of photos. If a photo is unusable, for example it will not open or it is not about your business, we tell you and it does not count.
• What is not a missed day. A day is not missed if you had sent us no photo or clip we could use for it; if your Facebook Page or Instagram account was not connected to us, you took away our access, or a platform has restricted, suspended or removed an account; if a platform is down or stops accepting posts for everyone, for reasons outside our control; if we were waiting for something we had asked you for, such as a step on your Page or account that only you can take; if you asked us in writing to skip the day; or if we could not post because what you sent breaks the law or a platform's rules and we told you so.
• What you get if we miss a day. That month is free: a credit equal to that month's price for your plan (on a yearly plan, one twelfth of the yearly price), which a person on our team applies to your next invoice. The month is the calendar month, US Eastern time, in which the day was missed. The credit is for the plan price only: it does not include the launch fee, the AI Content add-on or your ad budget, and it is never more than one month's price. It counts together with the credit for the 1-hour change guarantee above: one credit per customer per month, however many days or changes miss in that month, and not one for each guarantee. A credit is not paid out in cash, but if your plan has ended and there is no next invoice, we refund the credit amount to the card you paid with instead.
• How we count. We count a day from our posting record and the platforms' own post history. If you think we missed a day and no credit has appeared, email us and a person will check it with you.
• Cancel anytime. You can cancel any time. When you do, the abcsites badge comes back and the whole site stays up for 90 days; the Terms, section 7, say what happens after that.

Send us 3 clips by Sunday and we post every day that week

Send us 3 clips by Sunday and we post every day that week. Miss a day and that month is free.

This is the Drop & Post guarantee. It covers the Drop & Post and Drop & Post + Ads plans. It does not cover the free website, Growth Posting or the AI Content add-on on its own. It sits beside the Growth guarantee above, and a posted day is the same thing in both.

• The week and the clips. A week runs from Monday to Sunday, US Eastern time. A clip is a video you put in your shared folder that we can use. If a clip is unusable, for example it will not play or it is not about your business, we tell you and it does not count. Three usable clips in your folder by 11:59 PM on the Sunday before a week starts are what "Send us 3 clips by Sunday" means for that week. The guarantee starts with the first full week after your plan starts.
• Days without a clip. On days when there is no clip left to post, we post from the photos you have sent us. Those days count as posted days, as long as you have sent us photos we can use.
• What is not a missed day. The carve-outs in the Growth guarantee above apply here too. A day is also not missed if you sent fewer than 3 usable clips by the Sunday before that week.
• What you get if we miss a day. The same credit as above, given the same way: that month is free, one credit per customer per month, however many days or changes miss in that month, and not one for each guarantee.
• Cancel anytime. You can cancel Drop & Post any time. Your website stays up for 90 days when you do; the Terms, section 7, say what happens after that.

See it first. Cancel any time.

We build your custom website before your call, from your logo and photos, your Google business listing and your answers in the Studio. We show it to you on the call.

If you do not want a plan, say no: you can keep the free website on the terms in section 3 of the Terms, and there is no invoice and nothing to cancel.

You can stay on the free website and you never pay, and we do not ask for a card for it. Choose a paid plan and you can cancel any time. On Site, Business System and Growth System you pay $0 if you cancel during the free days at the start of your plan. Here is how to cancel:

You can cancel any time: email help@abcsites.ai or call or text Jake at (248) 535-0718, or tap cancel in your account if you have one. We confirm your cancellation by email or text, with the date it takes effect. Cancelling takes effect at the end of the month or year you have already paid for, and nothing further is charged. There is no notice period. A yearly plan renews at the same price unless you cancel, and we remind you at least 30 days before it renews. When a paid plan ends, your website stays up for 90 days, and the Terms, section 7, say what happens after that. On Site, Business System and Growth System, cancel during your 7 free days and you pay $0.

Your domain is yours, so leaving is always possible

A domain we register for you is in your name. If you leave, you leave with it, and we will point it wherever you say.

If something looks wrong

Email help@abcsites.ai. You do not need a reference or a form — tell us what you were waiting for and when. A person reads it and answers from that address; if you have not heard back inside one business day, reply to your own message and it escalates.